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Case Manager, Alluriarniq Program

Case Manager, Alluriarniq Program

Full Time, Term for 1 year

It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. With over 30 years of highly successful experience in crafting the design, development, and delivery of a wide range of effective, client-centered services, TI continues to deliver quality programs and services that directly benefit our growing urban Inuit population.

Reporting to the Manager of the Alluriarniq Program, the Case Manager is responsible for providing ongoing support, advocacy, case planning, system navigation and service coordination for Inuit who are at risk of being involved with, or already involved will assist Inuit adults and youth aged 13 years and older who are involved in prostitution or are being sexually exploited to safely exit the sex trade or reduce harms associated from it – either from street level sex work or from survival sex used to obtain drugs, housing, food or other resources. The Case Manager helps clients identify their needs and goals and assists them in creating plans and accessing services to meet their needs, which may include advocating on their behalf, helping with paperwork and accompanying them to meetings with societies and other agencies as necessary.

The Case Manager also provides coaching, crisis intervention, conflict mediation and emotional support for clients throughout their involvement with the individual. The position is based in Ottawa and will provide in-person support to Inuit living in Eastern Ontario Region as well as telephone and virtual support to Inuit across the province.

Other key responsibilities include:

Conducting comprehensive assessments of client needs;

Developing collaborative strengths-based and goal-focused safety/care plans; Facilitating communication and collaboration with clients and service providers;

Monitoring and evaluating progress towards goals and regularly adjusting plans to meet the evolving circumstances of the clients;

Organizing and facilitating support groups for individuals who have experienced trauma as a result of their involvement with sex work and/or human trafficking;

Facilitating safe and effective connections to services, resources and supports;

Advocate for clients, encouraging and supporting them to exercise their rights and responsibilities, and assisting them in overcoming barriers to receiving the programs and services they need;

Assist clients to connect with their community and region of origin (if appropriate), including enrollment with their Land Claim Organization.

Provide emotional support, coaching, crisis intervention and conflict resolution to clients as needed. Respond appropriately and in a timely manner to crisis situations; carry out crisis stabilization,

service delivery, and client contact in a timely and professional manner.

Participate in case planning and other CAS-related case conferencing; actively contribute to safety plans, service plans, care plans, and transition plans.

Accompany clients to meetings and appointments as needed to provide support and advocacy.

Provide advocacy to clients around processes (e.g. CAS procedures, legal system processes) and options to support them making informed decisions.

Developing and maintaining a detailed work plan of activities; and

Developing and maintaining accurate, secure, and up-to-date client files in the appropriate electronic system, including proper and timely case notes.


The ideal candidate will have a thorough understanding of Inuit culture, values, Inuit Qaujimajatuqangit (IQ), traditional practices and the unique needs and issues impacting Inuit communities. Specialized knowledge in systems navigation, anti-human trafficking, child welfare, justice services, trauma care, mental health and wellness, family-based care, violence against women, addiction, and traditional healing is preferred.

Excellent interpersonal skills, case and file management skills, organizational and time management skills, critical thinking, problem-solving skills, communication (oral and written), group facilitation skills and computer literacy skills are necessary.

The ability to deal with life-threatening situations (if required), develop rapport, trust, and ethical relationships with clients, employ effective crisis intervention and conflict resolution approaches and techniques, work from a strength-based, trauma-informed, and community member centered approach, and handle sensitive issues with tact, diplomacy, and confidentiality is required.

A post-secondary degree in social work, psychology, counselling or directly related education and two (2) years of experience working in community services, including crisis intervention and case management is required. Previous experience working with street involved clientele is an asset. Training in CPR, Crisis Intervention and Prevention, Suicide Intervention and Prevention, and Mental Health First Aid are assets. Fluency in English is required and the ability to communicate in Inuktitut is an asset. The successful candidate must possess and be able to maintain a valid Province of Ontario Class “G” driver’s license. This position requires travel in bus or train along with clients within Eastern Ontario and Ottawa to provide services and supports and attend meetings as required. This is mandatory requirement of this position.

An acceptable combination of related education, work, and life experience may be considered.

Salary and Benefits

TI offers a competitive total compensation package. Employees are provided an exceptional benefits plan which includes major medical and dental coverage for the employee and their dependents, and employee life insurance.

TI provides paid sick, personal and family sickness leave days, and a 24/7 confidential Employee and Family Assistance Plan.

Vacation (earn 3 weeks/year).

Deadline for applications is August 25, 2023.

To apply, please submit your resume to

Preference in hiring will be given to qualified Inuit candidates, applicants are encouraged to self-identify. The successful candidate will be required to obtain a vulnerable sector check with results that are acceptable

to TI. Interested candidates are encouraged to visit our website at to learn more about our programs and services. Accommodations for applicants with disabilities are available upon request.

The position works out of TI’s 604 Laurier Avenue, Ottawa location. It is conveniently located close to major transportation access points and parking is free on the premises.

We thank all interested applicants in advance for their interest. Only individuals selected for interviews will be contacted.

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