Service Support Specialist

The Southern First Nations Network of Care (SFNNC) is hiring a Service Support Specialist.

As a member of the Southern First Nations Network of Care (SFNNC), the Service Support Specialist is to act as a direct resource and liaison for the SFNNC with key collaterals and stakeholders. Duties and key responsibilities may be adjusted depending on the child welfare reforms. Working in collaboration with the finance department (Single Envelope Funding, reporting, program/policy development). Knowledge and understanding of child welfare practices and how that relates to Indigenous populations, including awareness of the evolution of the structure of child and family Services in Manitoba (AJI-CWI, Bill C-92).

Key Responsibilities:

Special Rates

• Reviews, process, and provides consultation with all the Southern Agencies with respect to Special rate.
• Provides Special Rate and Special Need Training to Southern Agencies.
• Reviews and process all Special Rates. Communicate directly with agency workers and supervisors with respect to rate adjustments.
• Reviews, process and provides consultation with all the Southern Agencies with respect Level 5 designation.
• Provides Level 5 Training to Southern Agencies.
• Reviews and processes all Level 5 requests. Communicate directly with agency workers and supervisors with respect to Level 5.
• Collect and record special rate/level 5 request to electrical data system.
• Perform administrative duties such as preparing physical files and filing. Receive, review, and manage SFNNC CM Billings and ECF designated email.
• Respond to time sensitive request documents.
• Works in collaboration with the Federal and Provincial regulating authorities regarding approvals.
• Reviews and processes one-time only requests.
• Communicate directly with agency workers and supervisors with respect to one-time only requests.
• Subject to participate in cross training.
• Other duties as assigned.

Agreements with Young Adults

• Receive, review, and manage SFNNC AYA designated email.
• Respond to time sensitive requests documents.
• Reviews, processes, and provides consultation with all the Southern Agencies with respect to AYA’s.
• Provides AYA training to Southern Agencies.
• Reviews and process all AYA requests. Communicate directly with agency workers and supervisors- with respect to rate adjustments.
• Works in collaboration with the Federal and Provincial regulation authorities regarding approvals.
• Provides case consultations and information re: policies and standards to agencies.

Education & Qualifications:

• BSW or equivalent in social services field, must have at least three years’ experience in the child welfare system or a combination of experience and education.
• A comprehensive understanding of Child Welfare Legislation, relevant Standards and Regulations, and AJI-CWI and this must be reflected in the work being completed.
• Effective and professional communication skills, both oral and written.
• Experience and familiarity with Microsoft software (Microsoft Windows, Word, Excel, Access, and PowerPoint).
• Exceptional organizational skills to optimize client and collateral staff needs.
• Detail orientated.
• Proven ability to work in a fast paced, multi-tasked environment and manage deadlines.
• Flexible to adapt to changing work conditions.
• Ability to work independently and as a team.
• Must have a demonstrated understanding of Aboriginal culture and traditions.

Other Requirements:

• Must Provide Criminal Record Check.
• Clear Child Abuse Registry Check.
• All successful candidates must provide proof of COVID-19 vaccination.
• A valid Class 5 MB Driver’s License must have access to a reliable vehicle for business travel.

CLOSING DATE FOR APPLICATION IS: Wednesday, March 22, 2023, at 4:30 PM CST

Please submit cover letter, resume, and three work related references to:

Human Resources
Southern First Nations Network of Care
200-200 Alpine Way
Headingley, MB R4H 0B7
Fax: (204) 783-7996 | hr@southernnetwork.org

*Please note resumes without a cover letter will not be considered complete*

Preference will be given to qualified First Nation candidates

Please self-identify as First Nations in your cover letter

We thank all who apply and advise that only those selected will be contacted for further consideration.