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Service Support Specialist (Term Position)

October 25, 2021

Summary:

The Service Support Specialist (6 month term) is to act as a direct resource and liaison for the SFNNC with key collaterals and stakeholders. Duties and key responsibilities may be adjusted depending on child welfare reforms. Working in collaboration with the finance department (Single Envelope Funding, reporting, program/policy development). Knowledge and understanding of child welfare practices and how that relates to Indigenous populations, including awareness of the evolution of the structure of child and family services in Manitoba (AJI-CWI, Bill C-92).

Key Responsibilities:

Special Rates

  • Reviews, processes, and provides consultation with the southern Agencies for Special Rates.
  • Provides Special Rates and Special Needs Training to southern Agencies.
  • Reviews and processes all Special Rates.
  • Communicates directly with agency workers and supervisors for rate adjustments.
  • Reviews, processes and provides consultation with all the southern Agencies with respect to Level 5 designation.
  • Provides Level 5 Training to southern Agencies.
  • Reviews and processes all Level 5 requests, communicates directly with agency workers and supervisors regarding Level 5.
  • Collects and records special rate/level 5 requests to electrical data system.
  • Performs administrative duties such as preparing physical files and filing.
  • Receives, reviews and manages SFNNC Billings and ECF designated email.
  • Responds to time sensitive request documents.
  • Works in collaboration with the Federal and Provincial regulating authorities regarding approvals.
  • Reviews and processes one-time only requests.
  • Communicates directly with agency workers and supervisors for one-time only requests.
  • Performs other duties as assigned.

Agreements with Young Adults (AYA)

  • Receives, reviews and manages SFNNC AYA designated email.
  • Responds to time sensitive requests documents.
  • Reviews, processes and provides consultation with all the southern Agencies AYA’s.
  • Provides AYA Training to southern Agencies.
  • Reviews and processes all AYA requests, communicates directly with agency workers and supervisors regarding rate adjustments.
  • Works in collaboration with the Federal and Provincial regulating authorities regarding approvals.
  • Tuition waiver request referrals, Telus referrals, Keith Cooper Scholarship Committee.
  • Case consultations, and case planning meetings.

Intake Specialist

  • Provides consultation, and expert advice to all concerns/complaints regarding child welfare matters, which include, but are not inclusive to, children in care and service-related matters, which are provided by on and off reserve Indigenous child welfare agencies, under the SFNNC.
  • Receives and responds to all intakes (requests for information, ministerial inquiries, complaints, community concerns) received from various sources (On/Off First Nation Community Members, Family Members, Child Protection Branch, External Collaterals).
  • Gathers initial information to assess and determine appropriate service response.
  • Enters all information into SFNNC electronic data system, collect and record statistical information and intake data forms.
  • Adheres to agency complaint resolution process.
  • Provides case consultations and information re: policies and standards to agencies.
  • Opens and closes a file at Intake or prepares file for ongoing investigation.
  • Gathers and analyzes Intake data for statistical reporting.
  • Receives concerns, consultations and general inquiries regarding Authority Determination Protocol (ADP).
  • Develops and implements ADP training to southern Agencies.
  • Assists with processing of Section 28 transfers.
  • Provides case consultation when required.

Interprovincial Agreements/Requests

  • Navigate the Provincial, Territorial Protocol on Children, Youth and Families Moving between Provinces and Territories when transferring children and youth out of the province of Manitoba.
  • Receives and responds to all interprovincial queries (requests for information/service/support).
  • Provides case consultation to Southern Agencies and external agencies, with interprovincial inquiries.
  • Assist in coordination of services, including information sharing/gathering.
  • Understand procedures and practices within the meaning of the child and family service standards.
  • Dispute resolution.
  • Respond to time sensitive requests documents.
  • Perform administrative duties to enter stats in the SFNNC electronic data system and filing.

Family Service Transfers

  • Receives and responds to all Family Service Transfers, permanent ward transfers, Section 42 and 49 transfers.
  • Provides consultation and expert advice to all concerns/complaints regarding Family Service transfers, Permanent Ward transfers, Section 42 & 49.

Change of Authority Requests

  • Provides consultation and expert advice to all concerns/complaints regarding change of authority matters.
  • Receives and responds to all change of authority requests received from various agencies.

VPA & VSG

  • Receives and tracks and files Voluntary Placement Agreements and Voluntary Surrender of Guardianship from member agencies.
  • Creates and implements VSG rescindment process.
  • Training VSG rescindment process to member agencies.
  • Works in collaboration with VSG rescindment committee to review and recommend VSG rescindment applications for approval.
  • Provides consultation and expert advice to all inquiries regarding VSG rescindments.

Qualifications:

To successfully perform this job, the individual must be able to perform each key responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

  • Bachelor of Social work degree is required plus five years’ experience working in Child and Family Services. Other acceptable combinations of education and related experience may be considered.
  • A comprehensive understanding of Child Welfare Legislation, relevant Standards and Regulations, and AJI-CWI and this must be reflected in the work being completed.
  • Knowledge of substance abuse, family violence, child development, and child abuse/neglect and community resources is required.
  • Demonstrated skills in areas of crisis intervention, abuse investigation and assessing high risk situations which may require immediate response.
  • Effective and professional communication skills, both oral and written.
  • Experience and familiarity with Microsoft software (Microsoft Windows, Word, Excel, Access and PowerPoint).
  • Exceptional organizational skills to optimize client and collateral staff needs.
  • Detail oriented.
  • Proven ability to work in a fast paced, multi-tasked environment and manage deadlines.
  • Flexible to adapt to changing work conditions.
  • Ability to work independently and as a team.
  • Must have demonstrated understanding of Aboriginal culture and traditions.

Other Requirements:

  • Must Provide Criminal Record Check and Child Abuse Registry Check.
  • A valid Class 5 MB Driver’s License, must have access to a reliable vehicle for business travel.

CLOSING DATE FOR APPLICATIONS: Monday, November 08, 2021 at 4:30 p.m.

Please submit your cover letter, resume, and three work related references to:

Human Resources

Southern First Nations Network of Care

200-200 Alpine Way, Headingley, MB R4H 0B7

Fax: (204) 783-7996 or Email: hr@southernnetwork.org

Preference will be given to qualified First Nation candidates. Please self-identify as First Nations in your cover letter.

We thank all who apply and advise that only those selected will be contacted for further consideration.

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