Fort Simpson’s Senga Services outs overdue customers on Facebook – CBC

Dec 02, 2015

‘If I were struggling to pay bills, I wouldn’t want my community knowing,’ says frustrated resident

A cable company in Fort Simpson, N.W.T., is facing vitriol and frustration after publicly posting the names of customers in arrears on Facebook, but a company spokesperson says the strategy is legal — and working.

Senga Services first posted the list of overdue customers to its company Facebook page Monday evening. Jennifer Simons, who works with Senga Services, then posted the list to a number of community Facebook pages.

The list includes customers’ names, as well as the amount due, ranging from $94.25 to $1,406.80.

“We always got excuses from everybody,” Simons told CBC. “Promissory notes and everything, and it never arrives. So we found the most effective way is to publicly post the names.”