Housing Based Case Manager

It is the mission of Tungasuvvingat Inuit (TI) to provide Inuit-specific programs that contribute to the health and wellbeing of Inuit, and to encourage and support similar programs for Inuit across the country. With over 30 years of highly successful experience in crafting the design, development, and delivery of a wide range of effective, client-centered services, TI continues to deliver quality programs and services that directly benefit our growing urban Inuit population.

The incumbent provides direct support to individuals or families that are homeless or at risk of becoming homeless, working with the client to create an individualized service plan that will help them achieve housing and life stability. The incumbent serves clients who are in crisis and/or are at imminent risk of housing loss.

The incumbent also acts as an extension of Housing Support, assisting when they are short-staffed and/or offering general housing support to staff and their clients

Responsibilities:

• Assists clients in obtaining identification, filing taxes, and completing housing-related applications;
• Perform outreach services via company vehicle and make home visits;
• Liaise and advocate with landlords and external providers regarding clients’ residency, income, legal, and medical matters; Input all client interactions into a database as prescribed by the funder;
• Provide transportation and accompany clients to scheduled appointments;
• Provide referrals to appropriate internal and external service providers;
• Provide support to General Housing Support staff as needed.

Qualifications

The ideal candidate should  have knowledge of Inuit culture, values, Inuit Qaujimajatuqangit and traditional practices. Ability to function effectively in a busy environment and stressful situations and work independently with a strong sense of focus. Is task-oriented, non-judging, and maintains a clear sense of client-service provider boundaries. Commitment to a client-centered approach when working with Inuit and familiarity with the socio-economic landscape as it pertains to Inuit. Knowledge of the Aboriginal and non-Aboriginal housing support and service system of Ottawa, outstanding organizational skills and excellent interpersonal and communication skills

Completion of Community College in Human Services, Social Work or similar is required.

Three years’ experience is preferred delivering urban housing services to Inuit.

Proficient use of MS Word, Excel, PowerPoint, Outlook, video-conferencing platforms and electronic records management applications and a clear Vulnerable Sector Check with results acceptable to TI is required. A valid drivers license is required.

Maintain up-to-date professional skills and knowledge through formal and informal training, acting as an ambassador for TI within and outside the organization by creating an awareness of TI’s programs and services is required.

Maintaining awareness of, and compliance with, TI policies and procedures, at all times, working in a manner that preserves confidentiality and seeks to minimize risks for clients, employees and the organization is required.

Contributing to the organization’s work through collaborative teamwork and participating in meetings and committees as required.  Availability to work evenings and weekends is preferred. Fluent in English is required and ability to speak Inuktitut is preferred. First aid and CPR; non-violent crisis intervention training is preferred.

**Acceptable combinations of education and experience may be considered for this position. We encourage you to apply if you have equivalent years of education and/or experience equal to the education and experience requirements listed above. ***

Salary and Benefits

• Salary is $60,000 annually
• TI offers a competitive total compensation package. Employees are provided with an exceptional benefits plan which includes major medical and dental coverage for the employee and their dependents, and employee life insurance for those eligible as per the policy.
• TI provides paid sickness, personal and family sickness leave days, and a 24/7 confidential Employee and Family Assistance Plan.
• Vacation (earn 3 weeks/year).

The deadline for applications is March 27, 2025

PLEASE CLICK ON **APPLY NOW** TO SUBMIT YOUR RESUME.

Preference in hiring will be given to qualified Inuit candidates; applicants are encouraged to self-identify. Interested candidates are encouraged to visit our website at www.tiontario.ca to learn more about our programs and services. Accommodation for applicants with disabilities is available upon request.

The Housing Support Case Manager is located at 297 Savard Avenue in Ottawa.

We thank all interested applicants in advance for their interest. Only individuals selected for interviews will be contacted.